Privacy Policy

Last Updated: November 11, 2025

Introduction

Exclusive Home Spa ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Book an appointment or consultation through our booking system (MassageBook)
  • Contact us via email, phone, or contact form
  • Become a client and provide information for treatment purposes
  • Interact with our social media pages

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Appointment preferences and treatment history
  • Payment information (processed securely through third-party payment processors)
  • Health information relevant to massage therapy services
Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity through cookies and similar technologies:

  • IP address and browser type
  • Pages viewed and time spent on our site
  • Referring website or source
  • Device information and operating system

How We Use Your Information

We use the information we collect to:

  • Schedule and manage your massage therapy appointments
  • Provide personalized treatment recommendations
  • Send appointment confirmations, reminders, and service-related communications
  • Send occasional marketing communications about our services and promotions
  • Process payments for services
  • Improve our website and services
  • Comply with legal obligations
  • Analyze website traffic and user behavior through Google Analytics and Facebook Pixel

Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist with booking (MassageBook), payment processing, email delivery, and website analytics (Google Analytics, Facebook Pixel)
  • Legal Compliance: When required by law, court order, or government regulation
  • Business Transfers: In connection with any merger, sale, or transfer of our business assets

We do not sell your personal information to third parties.

Email Communications

When you book appointments through our booking system (MassageBook), we collect your email address to:

  • Send appointment confirmations and reminders
  • Communicate about your treatments and service updates
  • Send occasional marketing communications about our services and promotions

We send marketing emails infrequently (typically 1-2 times per year). You can opt out of marketing emails at any time while continuing to receive appointment-related communications. To unsubscribe from marketing emails:

Please note: Unsubscribing from marketing emails will not affect appointment confirmations, reminders, or other service-related communications necessary for your bookings.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings, though disabling cookies may limit certain website functionality.

We use:

  • Google Analytics: To understand website usage and improve user experience
  • Facebook Pixel: To measure advertising effectiveness and deliver targeted ads

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a portable format

To exercise these rights, contact us at [email protected].

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Exclusive Home Spa
Tatiana Bixby
4500 N 32nd St Suite 201 I
Phoenix, AZ 85018
Email: [email protected]
Phone: (602) 756-6666